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Would not use again even if you paid me. Was booked in for first week in May, got a phonecall to say they could take me today. Got there and was told I was double booked so would need to wait. Waited half an hour before being taken. Not shown any colour charts for highlights at all. had to use toner on my hair after highlights which cost an extra £10. Did not cut my hair prob due to the fact it was getting near 5pm (appt time 2.30) She trimmed the back and that was all. By the time she had finished my hair barely looked any different. The blonde highlights were almost non existant. By the time I got home I noticed my hair was looking grey at the roots. It was infact blue, from peroxide being left in my hair. Utterly disgusted with the whole process, would much rather pay an extra £20 and get it done properly. The shop offers full head highlights cut and blow dry for £35 which is what I ended up paying and the voucher only covers half head highlights. There was no head massage and no osmo treatment. I feel it is a complete con and would definitely not recommend it. I also reckon the staff write the good reviews themselves.