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Bliss Spa London

Verified (?) Visited Apr 2013

I booked to have my eyebrows threaded at Bliss, as I often pass the spa and have heard great things about it. I booked my appointment day and time-11am- through Wahanda and received the confirmation email, however when I arrived at the spa, I was told my appointment time was 2pm. As I had arranged my working day around my 11am booking, the receptionist said she would try to shuffle some appointments to fit me in later in the afternoon and I said I would try to reorganize my meetings . A different person called me over an hour later to say they were unable to fit me in later but could offer me a wax instead. I had been able to move my schedule slightly to come back for my original 2pm threading appointment, however she said it was no longer available.

So I came back at 2:15pm, was pointed down the stairs to sit in a hallway and wait for the therapist. I did not feel particularly welcome. The treatment room and therapist were both lovely. I did find the therapist a little heavy handed considering the sensitivity of the skin below the eyebrows. The shape was good, however there was a fair layer of skin taken off with the waxing-part of the reason why I had booked threading, not a wax-paired with moisturizer, it took over 24 hours for the redness to quiet down and the stinging to stop.

I had really hoped to love this spa, as it is so conveniently located and all the treatments sound lovely. Perhaps under different circumstances it will be better.

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