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I had the lash removal treatment as I had previously had eyelash extensions elsewhere, the therapist explained that the removal lotion they may have may not work as it might have been different lashes but it was successful and pain free, the room was warm and relaxing, the salon had a nice ambience and we were offered tea or coffee, my husband waited on the sofa and there were magazines and he wasn't made to feel un welcome either, I would definitely return for other treatments as it's so local.