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Portland Hall Spa

Visited Apr 2013

This is the worst "Spa" experience I have ever had or I wouldn't be motivated to write this. I am shocked at how bad it was. I went here on a Groupon offer with my partner which was meant to be at least 60minutes of treatment each made up of three treatments. One main treatment and two 20min treatments. They lasted 30mins from start to finsh because I timed it. As some one who works in the industry I know that customers expectations can vary and businesses can have off days but there's a lot more at fault here than been short changed on treatment times..............a lot more. I know we were not the only ones short changed on our treatment times as we were there long enough to see many couples in and out with the same timings as us so I presume this is their strategy to get people through the door. The worst thing is the filth of the place. I have never laid on such dirty oily bottom and top sheets in my life and felt like many others had been on them before! Yes I know! I mentioned that the room was cold but they had no way of heating it, my Lunch - a bowl of watery tasting soup I left as did the couple that were being shipped through with us. They were upselling most people to robes and slippers for £5 a pop (thank fully I had declined) as if the sheets in the rooms are anything to go by I would say that the robes rarely get washed either. The massage couches were crumbling to pieces..seriously I am still in shock as to how bad this place is. It may have been good a couple of years ago but the converyor belt approach and lack of hygiene make this a place to avoid. I was so disappointed I did mention it before leaving and will also be asking for a refund which I have NEVER done before.

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