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Easy to find, central london location, took a while to get an appointment but possibly because the deal for spa day with facial was very good value.
I arrived early so I could use the pool, and the steam room and sauna, went midweek so I practically had the pool to my self. Thought the facilities were lovely, and was very clean.
After relaxing, had the facial. Was given a back massage, wasn't expecting this, but was lovely, and then the facial. The therapist was friendly, was offered water, asked about skin care concerns but I have had better facials. It was a relaxing type of facial, rather than a deep cleansing facial.
I was taken back a bit by the fact that I had to pay for a spa kit of towel, slippers and robe- not very much money but I kind of expect this to be included. also the robe though lovely and fluffy was very small, felt embarasssed to walk to the reception area in it.
Also the offer stated a take way gift- not offered , it annoys me when this happens but I left relaxed