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First, the therapist did her best. But she was on her own so to deal with me she had to interrupt another client's treatment. I'm lucky that did not happen to me. Give the poor girl a receptionist! It meant she finished that treatment late so I did not get the full hour as she has to dash off to another spa. With correct support this will be a nice spa and the treatments were lovely. It didn't feel rushed but I do know I didn't get the full hour which was a little disappointing. The Spa products are luch BTW