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Portland Hall Spa

Visited Jan 2013

Don't go there! It is neither a luxurious spa nor a pleasant experience. Place is quite grubby, we were given dirty slippers, parts of the treatment equipment had mold growing on them and smelt of mildew, you have to wait for the ONLY changing room in the whole place for someone else to finish. I was embarassed that I had suggested going there, even on a groupon deal you'd have to pay me to go there again. Attitude of the staff and management to complaints is just to ignore them. What a shame, wont be in business long if they carry on like that. Needs a good clean and some serious customer service training. Wasted potential...

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