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I called up to arrange an appointment and when I got there I had to wait 10 minutes but the therapist was really friendly and chatty. She asked me more about my skin care and if it was my first time having microdermabrasion etc. so it seemed that she knew what she was doing. The overall treatment was pretty good, not as good as other places where I have had microdermabrasion but for the price it was worth it.