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The Bannatyne Spa Fairfield

Visited Dec 2012

My sister and I booked a spa day as a Christmas present for my mother and grandmother and thought it was a very good to have full use of the facilities and a 55min facial and take home product for £37.50. The location was ideal for us and the building itself is very impressive. The staff when we arrived were very helpful and nice and showed us round the facilities. When I had phoned to book the facial I was told that there was only 1 therapist who could do this particular facial at this venue so it would mean that our four facials were spread out across the day and we were rarely as a group altogether but this wasn't a deal breaker. The pool area and jacuzzi is really nice and relaxing and wasn't very busy at all. Lunch in the cafe was very nice and the waiter incredibly polite and helpful. However, my only negative points to the whole day were that the voucher stated we would receive a take home product - either a replenishing or a refreshing intensive mask. The therapist didn't give us anything so when I asked she said that this was a mistake by Wahanda and that they would take my name and details and get in touch with me. I'm still waiting to hear anything!!! Is slightly embarrassing for me as I had told my mother and g'mother that they would be getting a little product to take home as part of their present. Didn't appreciate this. Also, it stated in the treatment description that we would receive a hand massage during the facial which didn't happen. The therapist was nice enough and the treatment average but would have preferred it if I'd received exactly what I'd paid for. Venue top notch - treatment ok. May go back.

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