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I love this spa because it is friendly and not too busy. The staff are there when you need them and leave you to your own devisces when you want to chill out. As it is part of a magnificant hotel it does not have some of the features which make places like Ragdale Hall amazing...for me the down side is having to get dressed for lunch as it has to be in one of the hotel restaurants...but that is the truly worst thing I can saw. The treatments are lovely...best pedicure I have ever had and I have awful feet :) Towels and robes are included and it is just a lovely experience...don't change a thing.