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On entry the staff were very friendly offering drinks and ushering me into the chair. After consulting how much length I wanted to cut off, the staff suggested we cut the bulk off before undergoing treatment and even at that rough state I must admit that my hair looked pretty good! The treatment went flawlessly and I was very comfortable throughout the whole treatment and the following haircut so that I was dozing off most of the time actually. My hair was cut to the exact length I wanted and the blow dry was so thorough that the naturally wavy look my stylist put in is still firmly holding (and normally my hair's too straight for it to keep any sort of shape