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Good value with the voucher, otherwise I'd probably wouldn't have bothered. Its in a prime location off Shaftsbury avenue run by a cohort of chinese/asian, so bear that in mind if you find that daunting. I did have to wait 30 mins after my appointment time, but that was becuase they were busy with a lot of customers - which is a good thing! Once I started it was efficient, quick and what I wanted. They understand hair.