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Human Hair & Beauty Uxbridge

Visited Oct 2012

MY WORST EXPERIENCE AT A HAIR SALON .I am taking the time to write this detailed review because I really did have a very upsetting experience at Human Hair and Beauty.I had a Brazilian Smoothing treatment but unfortunately not enough of the product was put evenly through my hair (as I have quite thick hair).In fact, I went to Rush for a haircut a week after the treatment (before adding ANY shampoo) and Adam (the hairdresser there ) told me I should complain as there was cleary not enough product at the back resulting in plenty of frizz..I went back to Human and began to explain but the girl there (very friendly, called Tahlia) interrupted me to say, oh yes don't worry, I can see from here that there is frizz at the back. She told me there would not be a problem and that I could book in to re-do it.When I went for my appointment earlier today, the owner 'PHILIP JOSEPH' proceeded to what I can only describe as tricking and intimidating me to PAY HIM MORE MONEY.I will list the numerous ways he tried this:1) He tried to imply that it was my own fault since I had not used sulphate free shampoo, he repeated this about 10 times even though I told him that I had only used the Nanokeratin shampoo from Rush, (since I had told them to use sulphate free).Incidently, when I asked Rush, they told me that even if they had used sulphate, it would not get frizzy after 1 wash but would gradually fade after several washes.2) He then tried to say that it was his 'company policy' to buy only his products with the treatment...this was the first I had heard of this but in any case I had already told the boy who did my treatment that I had brought sulphate-free products over the internet and would it be ok to use that. He was a nice guy & he agreed that is often cheaper to buy online. 3) He then told me that I had passed the deadline to have the treatment but in fact I had asked Tahlia if it would be ok to have the treatment a few days after the two weeks since I wanted to get over my cold. She said yes that was no problem.4) after 10 mins (/less) when he realised I was standing my ground, he told me that he had NO TIME to see me and that in fact the appointment was not for a re-do but to 'talk to me'.He asked me to leave but then I went to ask Tahlia because I think she would have been truthful. But he said she was busy so I stayed to wait, he then told a member of staff to CALL THE POLICE, but again I would not be bullied or intimidated and I said ok call them.He decided to then call security, I explained to them and they said 'we can both see you are in the right' and advise you to go directly to the police. The security also suggested I speak to consumer rights groups.The police said that I could take it up with the small claims court.I told him I didn't care so much about the cost, more that I didn't think it was fair that someone could just treat you like that. (I did get a bit tearful).He told me I could write bad reviews which is exactly what I am doing here....I leave the rest to karma.I would like to add that apart from the owner Philip Joseph, the rest of the staff were all friendly and treated me well.P.S. I don't think anyone should be forced to buy expensive salon products so always confirm this before your treatment.

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