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The instructors are very helpful are very friendly. Class started promptly and it flows the full hour. The location is very convenient. The class is challenging but not too advanced for people new to the pilates machine. Also, the instructors advise different levels (beginer / advancesd) as you work through the routine. The only "negative" is that the room is a bit dreary but it didnt bother me at all and the music is upbeat and instructors positive so overall a great experience.