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Champneys Henlow

Visited Oct 2011

Given that Champneys has got such a good name for itself I would have expected slightly better. The use of mobile phones is not discouraged and throughout the day head numerous phones ringtones followed by people (including staff) speaking very loudly. One of the treatment receptionists was so engrossed speaking loudly to another colleague about a therapist they weren't aware that a few people waiting for treatments, were looking directly at her

There was an indoor pool which was mainly being used by swimming enthusiasts and not much room for a leisurely swim for those who would have enjoyed one. The jacuzzi was a decent size.

I didn't feel the ambiance was that of a relaxation spa but more of a "gym type" spa.

I had 2 treatments, the first was the tui'nai, the therapist was very good but felt the need to keep making conversation throughout the treatment, which was very friendly but not so relaxing. The second treatment was a facial, I did feel although the treatment did what it said, the therapist was very quick and it felt rushed.

We did enjoy a buffet lunch, which had a wide variety of choice for both meat eaters and vegetarians. We received complementary drinks on arrival which made a good start however there was a member of staff in the upstairs refreshments that appeared as if she didn't want to be there and could do with a course in customer service.
I did feel that the day itself was good value for money, and if I were to visit a Champneys spa in future would maybe try a different site.

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