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The customer service on entry wasn't fantastic and I did have to wait a while to be seen. That said, they were having staffing issues (I think someone was off sick), so I suppose it was understandable. The therapist was very friendly and seemed to know what she was doing. I didn't feel the manicure was done as well as I would have hoped (though, I am something of a perfectionist), but no issues with the pedicure . So my rating above ifs a 3 for the gel nails mani and 4 for the gel nails pedi.
All in all, not bad for the price at all. Not the height of luxury/pampering, but they definitelyget the job done in a pleasant enough enviorment - would use again (if still half price).