The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

The New Leaf Spa at Clumber Park Hotel & Spa

Verified (?) Visited Aug 2012

After Booking through Whanda for "sleep and spa" for sunday night and monday day i contacted the hotel to enquire about treatments and was told that that they were fully booked for treatments on the sunday and that there were no therapists on the Monday, and as it was a friends 40th birthday we were a little disappointed. But on the Monday we saw people going for treatments and was told there were a couple of spaces for treatments, so was a little disgruntled as we could have booked our friend a treatment for her birthday.

We also found that if we had booked directly through the hotel it would have been cheaper ( we paid 49.00 per person 2 sharing a room = 98.00.) the hotel was charging 67.00 for the room at the time, but was only use the spa area until instead of 2.00pm which doesnt warrant the extra, we were told that we had been upgraded to an excecutive room but i wouldnt have called it that, it was a basic room but was clean and nicely decorated. The swimming pool, sauna, steam room and jacuzzi area were a little grubby and in need of a nightly clean down and would have been nice to have had some relaxing music piped through.

Food at the hotel was very nice, staff not as welcoming as would have liked, we tried to sit out and eat to make the most of the lovely weather but there was an over powering smell of faeces ( it wasnt the country air).

The hotel is nicely situated for lovely strolls into Clumber Park and we did make the best of it due to our friends 40th birthday.

I did contact Whanda and the hotel straight away after having booked about the price difference and was told by Whanda that someone would contact me regarding the issue , but suprise no one did, it would have been nice if they had tried to make it a little special for our friend but they didnt.

My advice contact the place that is on offer directly and you may save money.

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.