Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Ockenden Manor Hotel & Spa

Visited Apr 2012

Ockenden Spa is housed in an ultra modern building hidden behind a small traditional hotel. The facilities are very good, modern, new and clean. I particularly like the outdoor pool, there's also an indoor pool (linked) and a small jacuzzi. Complimentary hot and cold drinks are available. We were there on a Sunday morning and there didn't seem to be quite enough loungers around the pool area although there is also an area behind reception with chairs and tables and drinks available for relaxing/lounging. We both had 2 treatments booked, a hot stone massage (wonderful) and a floatation. We've both floated before so knew what to expect, unfortunately the experience was woeful. The lid on the floatation pod doesn't close properly and therefore it doesn't get dark, also the music played at the start and end of the treatment never stops - so the floatation idea of sensory deprivation, totally quiet and totally dark is never achieved. I complained and after waiting around for quite a while spoke to the assistant manager who agreed to refund the cost of the both treatments. A big disappointment and the experience left me frustrated and tense, not exactly the purpose of a spa!

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.