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Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa

I went on the Spa day with my daughter as a birthday treat. When we arrived the receptionist seemed unclear as to what was covered by the voucher and I thought we were going to be charged for the towels and robes until I pointed out the small print on the confirmation e mail! We enjoyed the pool, sauna,steam room and especially the treatments which were excellent. We also enjoyed the relaxation/quiet room although it wasn't huge. The downside was that the refreshments which were supposed to be available were nowhere to be seen and I also had to go looking for someone to get teabags/sugar as there were none to be found.. It should surely be someone's responsibilityy to make sure supplies for drinks and snacks are kept topped up! We also had to dress again to go for lunch as it was in the bar of the hotel. Lunch was a choice from certain items on the bar menu plus a soft drink. We chose a club sandwich which was fine and paid extra for fries. We had the cocktail in the same bar at the end of the day which was very nice but again I had to go and ask at reception as I don't think we would have got it otherwise! Enjoyed the day but the organisation could have been better.

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