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we were really looking forward to being "spoilt" for a few hours but it wasn't to be. We were asked to download a form before our visit and to fill it in,which we did. We were not asked for the form before any of our treatments. As it covered any allergies and medication that we might have ,or be taking,we both thought this very bad pratice. When we went through to the pool area it was not as clean as it we would have liked it to be.The temperature of the pool was too cold for me to use and my daughter could only use it for a short time as she also found it uncomfortable to swim in. We then moved to the jacuzzi,we had just started to think that we had found something that was lovely,when we were told we had to get out as the assistant needed to add some chemicals to the water. We then gave up and left,it was not a very nice experience at all and one that we will not be in a hurry to repeat.