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I purchased the Enlighten Detox voucher as a treat for myself. I was made to feel welcome as soon as I arrived and led to the waiting/ relaxation area and offered a drink and a magazine. It was a relaxing environment with comfy white chairs. I was 10 to 15 mins early, but my therapist- Naomi arrived fairly quickly. She was very friendly and personable, and very clear in her instructions. She lead me to the changing area, showed me how to use the locker, and instructed me to undress and put on the gown. She came back promptly, and took me to the treatment room. I enjoyed the body scrub and the wrap and mini facial, the aroma was uplifting and nice. She was quite chatty, but not overly so. When my treatment was over, I needed to shower off all the mud, my skin was very soft. I was given the option of sitting in the relaxation area again, or changing back into my clothes. I was also given a pair of gloves soaked in aromatherapy oil to take with me. It was a very enjoyable, relaxing treatment, staff were all very nice, and I wouldn't hesitate to revisit this spa.