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Bannatynes solihull: building and interiors tatty and ill conceived, massage ok but not the "experience" advertised.
Massage was booked as a joint session, yet the staff were unaware of this and had to set up room while we waited. No robes were provided (yet advertised). treatment room very small and noisy. Lots of external noise during the treatment (doors slamming, people running up stairs) really spoilt the atmosphere. We also had to ask for a drink of water during the massage as none was offered.
Also included as part of the package was full use of the facilities, however no-one bothered to show us round or explain what we could do in the club.
Overall the staff seemed disinterested and the facilities tired and cheap.