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I don't normally give bad reviews, but I wouldn't recommend this place. It is not awful and I am sure there are many places worse out there, but in general, I wouldn't recommend it to my friends.
The venue itself isn't great. Good location just off Oxford Street, but it is in the basement of a hairdressers salon - but it is not clearly signed at all. I walked past about 3 times before finally going into ask where the place was!
The therapist was very good at giving the actual treatment (I had a massage) but the customer service was really lacking from her - I was 10 minutes late to the appointment as I finished work late (and couldn't find the venue!!), and I noticed she only gave me exactly 50 minutes of treatment time. This is fair enough, but I was the last appointment and noone else was waiting. After she finished the treatment, I wasn't offered a glass of water - I had to request this - but then she left me to get ready and literally disappeared. I waited for a bit in the room, then went to look for her, then made my own way out through the hairdressers with everyone staring at me oddly. (In my past experiences, most therapists offer a glass of water or ask you to make your way out when your dressed, or even wait for you to come out the room to escort you out)
Luckily, there was a really lovely girl on reception - I think she worked for the hairdressers also - she was charming and friendly - the venue needs to make more of her.