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When I arrived (on time) my therapist was still dealing with her previous client chatting about various products so I was asked to wait. This meant I was taken to the treatment room more than 5 minutes late. I was then left (for longer than necessary) to get undressed.
The facial itself felt quite luxurious - the various aromas and textures of the products were lovely and the facial massage was pretty good. That said, it would have been nice if they had provided a hand massage while the steamer was on.
After the treatment I returned to the reception area to find that not only had the therapist not gone over time since she started late (due to her running late), she actually finished 5 minutes early. I subsequently found out that the reason for this was so she could tell me about, i.e. sell, the various overpriced products. Being barraged with an information overload after a nice relaxing facial was not really what I needed.
Although I enjoyed the facial, it was around 45 minutes rather than an hour; starting the facial late and finishing early so that they can sell their products was not appropriate and in the end I left with a sense that the place was pretentious. I won't be returning.