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When we arrived the swimming was full of mothers & small children, also when we went to the changing rooms, there were lots of mothers with small children running around and crying, so not very relaxing, there was no-one around to show us how to use some of the gym equipment, in the jacuzi you had to keep getting out of it to turn in back on when cycle finished after every 15 minutes, and you have to wait for 6 minutes before it will restart, i found the pool water quite cold, in the relaxing room, there was nothing for us to read ie magazines/newspapers etc.. when I had my facial and massage, i was taken to a room just off the swimming pool, where i could hear all the noise from the children who had arrived there from school who were using the pool, so not very relaxing for me at all, the treatments were ok, but i have had better ones than the ones i received here, so overall was ok but not brilliant!!!