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Ive been to this spa twice, and twice I was disappointed. First time I paid £90 for a 1 & a half hour treatment which turned out to be just over an hour treatment time. The decor is very tired and shabby looking, there was even dampness on the ceiling! I was really needing some chill out time but with drilling noise from workmen and loud screaming from kids playing in the pool directly outside the room this wasnt possible. The changing rooms were also less desirable and I was desperate just to go home, hugely disappointed.
The second time I received an unfortunate christmas gift to go with friends, this was one year later and I wasnt expecting much however thought my previous experience may have been a one off. I signed in and was given 1 towel which had seen better days although was clean, no robes or slippers as I was entitled to with my voucher. The 'spa' was again full of kids and was definitely not a calm environment you expect. I was taken in for my treatment at my exact time. The therapist was lovely although had no rapor with me watsoever I had the feeling they just get you in and out as quick as possible. I was in a different room this time further away from the pool however it was just as noisy, and the decor was just as tired. The treatment was good however not £85 worth. After exactly 1 hour she left me to get ready, again no rapor or even asking if Id enjoyed my treatment. I felt hurried as literally after about 2 minutes she came in whilst I was getting dressed asking if I was ready yet. She then gave me a voucher for the same treatment for only £35 when the voucher Id just used was £85 worth! I wouldnt even pay £35 for the treatment again the experience was that bad. My friends also said they would never go back and had the same complaints as myself. None of us were given the service as described, no robes, slippers or herbal tea.
I would never comment on websites like this but for people to pay these prices thinking theyre getting 5* service is appalling. I now go to Blythswood every month and I cant even compare it, its only a completely different level for the same prices!