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We were greeted by very rude, miserable recpetion staff and the charged £2 each to borrow the slippers and robes, only to be told after paying that actually the slippers hadnt been delivered so we would have to walk around bare foot! It came to around 1oclock and me and my mum decided to go to get something to eat but felt rude going into the cafe without shoes on, so I went back to recpetion and asked if they had any slippers yet, only to be told by the stern looking woman no. So we went for lunch in the cafe which was reasonably priced for this sort of establishment, I had to take my hot chocolate back to the counter however as she had forgot to put my drink into it, quite amusing I know. To say we were supposed to be at a spa and getting pampered the whole place is more of a common leisure centre but without polite staff. It lacks the personal touches such as the nice toiletries in the changing rooms and the quietness, and the smell of the spa, also it was overcrowded and even in the cafe you had to go and get your drinks from the counter instead of them being brought over to your table. Its these little things for me that make a spa trip enjoyable not being met by a grumpy old lady on recpetion with poor customer service skills. Neither of us will be returning we will stick to what we know we like and go to Elements Medispa at Doncaster which is everything this place is not!