Treatwell: Beauty Salon Booking & Appointment App
Download our free app.
We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.
Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.
If this is your business, see also our.
Overall the spa day was very good. Loved the use of facilities and the views were amazing.
I was a little let down by the therapist and massage itself. I wasn't asked if I’d had a massage previously, when I said that I usually have a knotted shoulder which I would like worked on, she didn't seem interested. I wasn't asked if everything was ok during the massage or if the pressure was ok (which I felt wasn't, having had many massages I would prefer a little firmer). My knotted shoulder which I had previously mentioned wasn’t really touched. Half way through, the music turned off. About 5 minutes later, another track came on for about 5 seconds, and then a different track came on for about 10 seconds before going off completely. The massage room itself was very dark, which I didn’t think was an issue but I couldn’t find the chair to put my robe on. After my massage the therapist got a glass of water for me, turned the light on and waited outside of the room, so I felt I had to rush. There wasn’t anything placed on my back to remove excess oils either (my friends had a different therapist where they had a warm/damp towel). Having turned the light on I noticed what looked like robes/towels on the floor next to the chair in a messy pile.
I just felt, little things could have made the treatment experience much more positive. But unfortunately they let the day down.