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Staff were friendly & welcoming from the second that we walked in the door. Facilities were clean & not over crowded, although functional rather than luxurious. The only comment would be that there weren't enough chairs around the pool area for us to spend any time out of the pool/jacuzzi/sauna.
Treatment rooms had a lovely ambience, and were the perfect temperature (in many places they can be either too cold or too hot). The treatments themselves were wonderful and I couldn't fault the therapists in any way.
Overall we both had a wonderful time and would consider going back, even though it's over an hour away from where we live.