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Kept waiting 20 mins after appointment time, then had to sit where there was workmen fixing the lift with drilling and banging whilst getting my treatment done it was ridiculous. Got a manicure and its the worst manicure ever had. Couldnt relax during my stone massage as couldnt relax due to the noise. Manicure smudge right away couldnt get it fixed until after had my lunch. Had to eventually get it redone out in a corridor, it was very unprofessional. Overall would never go back its the worst experience ive ever had.