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This is certainly high end, very impressed with the facilities and the staff. Made to feel very welcome, Charlotte who showed us around was very informative and friendly, I was also lucky enough to have her for my treatments, which were excellent, she is fantastic at massage.
Gym very imposing, even completed a spinning class with a highly energetic instructor. Lots of machines and all the facilities you could want in a high-tec well thought out gym.
Spa area - The idea of the pods outside the treatment rooms is excellent, but it was just too cold for you to be able to enjoy the experience, definitely need heating in that area. Would also suggest that they replicate the drinks machine in the reception into the spa area, quite off-putting to have to venture out in robes to obtain a drink. Changing rooms and pool area all very nice.
On booking we were told we could you the Club Lounge, but on arrival informed us would have to go upstairs to Marco Pierre Restaurant, quite disappointing as we had to get dressed when we thought we could stay in our robes and not have to venture out, but the Club has only been open for a few weeks and their lounge wasn’t ready! but even so they should have made us aware of that beforehand.
Biggest criticism was - we requested a booking for Valentines for us and our respective partners, we wanted the Champagne Pedicures plus massages for all of us, but also wanted the use of the Gym, they said that wasn't possible because it wasn't one of their packages! Quite surprised that they couldn't offer any flexibility, especially with the prospect of an approx. £500.00 bill, who turns away business like that in this climate?!