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The Bannatyne Spa Luton

Verified (?) Visited Sep 2011

I booked this "spa day" for my boyfriend. It wasn't what we expected at all, we thought it would be luxurious and very modern - it was neither! It was dirty, the reception staff were very rude and one of the therapists obviously had a hangover and stank of booze. We both have professional massages all the time but for a week after mine I had pains in my back. The massage table I was on wasn't even stable and would wobble if I was massaged in a certain way. The therapy room had hair all over the floor and generally smelt. The towel and robe we were loaned (which i paid extra for) were still dirty and smelt too. This place isn't a spa at all its a down and out gym, we wasn't even offered a cup of tea or coffee. I wouldn't recommend this place to anyone!!!

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