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The Serenity Spa at Seaham Hall Hotel

Verified (?) Visited Oct 2011

Visited Oct 2011
I visited the spa with my mum, which included an overnight stay in the hotel. When we checked in (11am) we were advised the room wouldn't be available until 3pm and that we had been allocated a double room - not ideal, so we asked if they could make it in to a twin, this wasn't a problem. We then headed to the spa to sign in and collect our robes etc. The receptionist/therapist seemed very harrassed and busy and as a result we didn't get a tour of the spa lor told where anything was. We found the pool area disappointing, there weren't enough sun loungers to accommodate the amount of people in the spa and as we hadn't been shown round we thought this was the only place to relax, had we been shown the relaxation room earlier we would have retreated there earlier! We ate our lunch in the Ozone restaurant which we found expensive although it was very tasty! The treatment that we both received was a back and back of legs massage, even though we had requested back, scalp and neck. The MAJOR downside to the treatment was that there was NO music playing, i questioned this and was told they didn't play music! I found this was a major flaw to the treatment and that the option should be given to the client to decide rather than the spa. The massage was good, but I did feel rushed. We had made reservations to eat in the White room restaurant that evening and we were a little disappointed with it, it is a 5 star hotel and restaurant and didn't feel it was all up to this standard - although the souffle was gorgeous!! We also chose to have breakfast in our room the next morning and this was terrible, i've had better in a low budget b&b! All in all it was a nice hotel and spa in a really nice location (a stones throw from the sea/beach) but we wouldn't rush back.

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