Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Ayurveda Pura Health Spa & Beauty Centre

Verified (?) Visited Aug 2011

I had impromptu shoulder surgery in May and so was had found it difficult to book in well within date.I called a week before the expiry date, explained what had happened and asked whether (with proof) they would be willing to extend the voucher deadline. After several phone calls back and forth, the director said they were not allowed to extend the voucher. I told them that Wahanda leaves that to the discretion of the merchant so they should just be honest if they were not willing to extend it, which is their prerogative to do so. Anyhow they continued saying their hands were tied and told me to give the voucher to a friend/family member! As I had never had an Ayurvedic massage, I was keen to use the voucher and so agreed to book in on the understanding that I would have a light massage rather than the firm ones I normally prefer.

On the day of the massage, the therapist called me to ask about my surgery to make sure all was okay to go ahead with the massage. She was satisfied with the content of the discussion and so I was told all would continue as planned. However 50 minutes before my massage, I received a phone call whilst I was driving asking me to bring a doctor's note giving me to okay to have a massage otherwise they would not be able to treat me! Given that I was en route to the appointment I told them it was impossible for me to get a note as this would typically require at least a couple of days notice. Considering I had booked in a week before there had been plenty of time if they had wanted me to do that. After a heated discussion I offered to sign a disclaimer and they reluctantly agreed to go continue with the appointment.
That was a terrible start and far too stressful a conversation to have on the way to a pampering session!

When I arrived I was given a disclaimer which they had written especially for me! The content was inaccurate and claimed that they had done everything in their power to avoid this situation (a simple advance request for a doctor's note would have sufficed) so I crossed out the bits which didn't apply and signed it!

Anyhow now on to the treatments... the massage was amazing, very different to anything I had experienced before. Unlike Swedish or deep tissue massage, they cover you in oil so that you are literally swimming in it and therefore the massage sweeps and strokes are much more pleasant and sensual. It's probably not everyone's cup of tea but worth trying at least once. The downside is you then need to have a shower afterwards - located across the hall from the treatment room - which means walking in a towel potentially being seen by the coffee shop customers (the spa is part of a cafe). This also means that your relaxation is interrupted in which case I would have preferred to have had the facial first... The facial was nice, not as great as the massage, as I was left on my own a fair bit with various masks on. The massage aspect of this was good just not enough of it. The extractions were very good and the therapist was friendly.

Overall if I consider the treatments alone, it was a nice experience. However, based on my specific experience of being messed about with disclaimers and crazy requests for doctor's notes, I probably wouldn't go back...

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.