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Booking in the staff were very pleasant and helpful.
I had a nice day at the spa but that was more to do with the company with whom I went rather than the spa itself! As spas go, it is very small and not remotely as aesthetically pleasing as the pictures on the website would lead you to believe. The facilities were all very small and basic - the jacuzzi area was flooded with water and so a towel had been left there to soak up the water, the exercise pool was not working, the steam room benches were made of horrible white plastic, the sauna was okay.
Unlike a fellow reviewer, who was directed to the restaurant for afternoon tea, we had the pleasure of consuming ours in the reception area in front of the desk! This consisted of a pot of tea and one cupcake each - it was pleasant but again we would have expected a couple of items, e.g. another reviewer mentioned having a selection of cheesecake, macaroons, etc. The treatment (in my case massage) was pretty standard.
Overall although I had an enjoyable day, that was more to do with the laughs we had than the spa itself so I wouldn't go back there even on a deal.