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I booked 60 minutes back treatment but only got about 45-50 min despite arriving early and completing all the paperwork prior to the start of the treatment.
The treatment room was quite small and the towels had a funny, rather unpleasant musty smell. I asked the therapist to change it but when she checked, all the others had the same musty smell so I ended up with my face buried in a paper towel whilst she worked on my back - not very comfy or relaxing! Also, she decided to have the radio on: she didn't ask me if I wanted it on or off and I was too polite to ask her to turn it off despite the fact that I found it rather annoying and would have preferred some nice calming, relaxing music. She did eventually turn it off so we had a complete silence in the room which then meant I could hear all the voices outside and couldn't really relax and enjoy the treatment. Pity - sometimes it's the little things that mean a lot! The treatment itself was OK.