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I bought the 2 for 1 spa day which included the back, neck and shoulder massage, and scalp massage and it was brilliant. We also went for a swin and used the saunas and steam rooms. There were several sauna/steam rooms so none we too crowded at any one timme, and the pool was large compared to some spas I have been to. My friend has a bad back and explained this to the therapist and she was more gentle in these areas and concentrated more on the shoulders and neck. Everything was spotless, the staff were very helpful and knowledgeable and I'd definitely go back. If you can get the 2 for 1 it is also brilliant value.