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The haircutting was done professionally. However, the facilities which was part of the package i.e. the swimming pool and jacuzzi - I had to ask at the frontdesk for a towel and robe and slippers. They refused to let me have it as they said my voucher does not entitle me to this.
The Sensory Spa receptionist had to step in to help and she provided a towel and an old robe but no slippers. The whole experience was great until I had trouble with knowing what to do and where to go for the swimming pool & jacuzzi plus the towel and robe. Without slippers, I had to walk around the pool with bare feet and it was wet and slimy. I think if the package doesn't include the swimming pool and jacuzzi facilites with towel and robe and slippers, the voucher should state that so that I could bring my own. If it was meant as a luxury package, I didn't get the full luxury treatment - in fact, by the end of it, I felt that I had overpaid and I only got a towel and robe because I made a fuss and the staff gave it as a "favour".It's not a good first impression.