Treatwell: Beauty Salon Booking & Appointment App
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The venue was good, place was very nice and clean. Staff work hard to keep it tidy and were friendly.
I used jacuzzi, pool and sauna. There was a communal sauna and a separate sauna + steam room in the changing room. No kids is a bonus for relaxation, rather than a hotel spa and pool.
Was offered robe, slippers and towel for small fee which was great.
It all went wrong when I had my facial! The therapist asked which Elmis products I used but then ignored my suggestions. eg I use papaya enzyme peel rather than granulated scrub as I find it too harsh on my skin. She ignored this and used the scrub! The technique was very wishy washy not so good.
She asked if I would mind having some oil on my hair for scalp massage......usually this is a small amount on the fingertips and massaged into the scalp. This therapist slapped a blob of oil on the front of my head and then rub the side of my head (with no oil) in circles, which not only hurt but left me with seriously backcombed sides and a slapping greasy fringe!
At the end of the treatment you are supposed to have a few moments to relax but I was abruptly shown a special offer which I had to open my eyes and pay attention to. Not relaxing at all!
Usually products and offers are shown at reception after the treatment.
If an Elmis rep had been there, they would have had serious words with how poorly their products were being used. I am regular spa user and know better than to go back here!