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The Bannatyne Spa Millbank

Visited Sep 2011

I only wish I had found your website before I booked the spa day at Millbank! I would never have gone! I will never recommend it to even my worst enemy! I booked by phone -2 4 1 offer -but receptionist didnt know anything about it & asked for a voucher.I had to ring twice for an email confirmation -which I didnt receive.I took my daughter for her 1st spa experience & was very disappointed.Firstly I was told that the cafe was open for lunch (on the phone) but when there, was told that no it wasnt open at weekends! We had to then leave the spa to find a pret a manger ,a good 1/4 mile from spa for lunch-not a good start.Staff were nice although a male cleaner nearly fell in the pool ogling over my daughter in her bikini! He must have swept water in the same place for at least 10mins!!The changing rooms were damp ,smelly & milldew in the showers.No relaxation room to read in private.Small area around the pool.Slippers which were NOT complimentary (£2.00 for them& dressing gown & greyish hand sized towel)...were lethal to wear near the pool as SO slippery,you need flip flops(if you dare to go!) No classes fitted in to the times of our treatments ,I was not told this by phone & could find no info on the website.When we went to find a locker ,there was an empty bottle of wine in one!....later whilst sitting in the reception area following our treatments the cleaner asked if it was ours!!!Reception staff & therapists were lovely & the massage I had was good.its a shame it was spoiled by the dated ,cramped ,poor may be surprised to say -Mr Bannatyne I will not be back & would NOT recommend it!The new name for it should be MILLDEW not MILLBANK!

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