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Scin Central London

Visited Sep 2011

I was sent to Scin by Wahanda for a massage that I had bought, when the original venue could not honour the original voucher. I was really pleased that I was going to Scin because I had read good reviews and I thought it was an upmarket establishment so I was looking forward to trying out this salon.

I would NEVER go here again, nor would I recommend this place to anyone from the way I was treated. The treatment was bad and I suspect this was because I was on a voucher and it was a £20 deal and that probably explains why I was treated so unprofessionally by the senior reception staff member.

On the day of the treatment, I had got there 30mins early and in my haste I forgot to take the voucher along with me so I thought it best to inform them before I had the massage incase they would not allow the treatment without the voucher, but the lady insisted that it was ok and that I should just email it to her when I got home. I did offer to open up my email and print it off from their computer but she insisted that I should just email it later.

I filled out the medical form and chose options that indicated that I wanted a firm massage concentrating on my shoulder and neck.

I was taken to the room and asked to get ready for the massage. Whilst I was there waiting for the therapist to return, I decided to check the towels on the bed so I smelt them for freshness. I'm glad I did because the face towel smelt of body sweat and the covering towels smelt of massage oil so they didnt smell neutral or clean. When the therapist came back, I asked her if the towels were clean? She took a wiff and she kindly changed them with new ones. (If she had changed the linen as you are supposed to do after every client, she should not have obliged my request)

The massge was terrible. She told me that she would be concentrating on my back, but I told her that the problem was in my neck and shoulders so I wanted her to concentrate on those and leave the rest of my body, so she spent the rest of the time massaging my back, ten minutes on my neck and shoulders, then my legs, finishing with my arms.

I don't think she had strength in her hands as I could feel light strokes and sometimes no sensation at all. When she did exert pressure, it was as if she was playing with my body by pushing in random strokes in random places in random directions. It felt like she was using my body like a stress ball. Certainly did not feel like other massages that I have had in the past but this girl had not been qualified for long. I thought It was pretty rude of the establishment to give me an inexperienced therapist just because I was on a reduced voucher deal.

This is the worst bit:
When I was taken up to the reception, a woman with blunt cut blonde hair asked for my voucher. I told her that I had forgot it. She told me that I had to pay. I told her that I did mention it before the treatment and that if there was a problem it should have been mentioned before.
She insisted that I give her money. I said I don't have any money. She said, well I can't let you have the massage as it was on a deal and I have to take payment.
I was surprised by her attitude but I was not backing down. I offered to give her the voucher number if she could let me use her internet to access my email account. She said that they did not have internet. Then she said that the internet was down. I told her that the lady who had met me initially said that it wasn't a problem and that she gave me an email address to send the voucher to when I got home. She then asked me, 'Who told you that?' I had to show her the piece of paper where this lady had written down the email address in her own handwriting. Then she reluctantly had to back down.
This conversation took place infront of two therapists and a client who was waiting at the front desk.

I felt like a thief trying to scam my way into having a free massage which by the way, I would not have paid the full price for.

With no receptionist and the fact that you have to ring several times to get through, I'm thinking that this place is not as professional as I thought. Very snobby. Their reputation is far better than reality, but then again, I was having a discounted hour long treatment and this is probably how they treat those clients.

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