Does it offend you?
We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.
Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.
If this is your business, see also our.
Health Club & Spa at Brook Mollington Banastre Hotel
Verified (?) Visited Sep 2011
The massage was fantastic; and I do have experience in that field. I have to say that the staff were really accommodating although we weren't offered the bubbly or the gowns which were part of the deal, so it spoilt the ambience somewhat. We also ordered some food, which took a while to come, despite being the only people in the lounge at the time - when it arrived, the portions were so paltry for me I had to send it back and ask for some filling in my bread! The sauna/changing rooms are looking very tired and dated (and were quite smelly); the lockers wouldn't lock but still took my money. I wouldn't go again, although the treatments were good (massage was one of the best and I had a great therapist); I was a little disappointed with the express pedicure which was literally just nail painting - I thought there might've at least been lotion applied or a quick massage, which is usually standard - it wasn't that cheap compared to other spas. I thought with it being a deal, that the spa would've gone out of it's way to impress, but sadly no.
So all in all, we enjoyed the day despite numberous let-downs, we sat around the pool and just relaxed. The staff were really apologetic when they realised they hadn't offered the drink and robes, and offered us complimentary drinks - can't fault the staff at all, they are a credit to the place; it's just a shame the place lets them down a little - could do with a refurb!