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On arrival the staff were welcoming at reception and generally the staff in the hotel and spa were very friendly and helpful, the break was a birthday treat for my friend so we made the most of it.
The restaurant staff were helpful and the food was delicious, and prepared thoughtfully based on our special dietary requirements,
The hotel itself can do with some updating and modernising and the vending machines with the emergency toiletries need to be refilled more frequently. The showers in the rooms need to be sorted out as the one in 803 just blows you into the back to the shower door and it cannot be adjusted to point in a different direction! which made it difficult to have a decent shower,