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Me and my mum thoroughly enjoyed our day at The Balcony Spa on Richmond Hill. The pool, jacuzzi and steam room were lovely, and our lunch in the cafe was absolutely delicious and good value. There was a pretty garden surrounding the facilities, so had the weather been nicer, we might have spent a bit of time lounging outside. We both had facials, which were very relaxing and expertly carried out. My mum's therapist was a bit on the chatty side, and she would have preferred a bit of silence in order to lie back and properly enjoy the experience, but apart from that, the whole day was wonderful.