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Little did I expect when I walk into this centrally-located and nicely-decorated day spa that I was going to have the worst ever treatment I've had. Alarm bells should ring when the therapist did not introduce hereself or say anything when she started to put products on my face. After all, I was shown the lockers, given a clean robe and slippers, and even offered a botter of water. I did not worry too much either when the therapist put a facial on my face and left the room quietly. However, I was left in the cold, dark treatment room alone with only a towel on my body (which couldn't even cover my feet) for definitely more than 30 minutes (the facial is supposed to be 30mins in total), to the extent that the wet pads the therapist put on my eyes had become completely dry and I can feel the facial on my face hardened up and cracked. Shockingly I could hear outside the therapists chatting to each other and laughing with somebody. For a while I tried to gather courage to put on my robe and go out to ask somebody to come to take the facial off so I can go home. Well in the end, the therapist did come back and finished the "treatment" in 2 minutes, while leaving residuals I later noticed in the mirror. In total, the 2 treatments I had took a total of 105 minutes compared with 60 minutes it supposed to take. I felt I should ask for a refund but I was in a rush to leave as was already late for later appointments... What an experience! Will never ever go back...