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The experience of booking the treatments was quite poor, they lost my booking the first time I booked, meaning I needed to re-book, once I'd re-booked they rang me back 2 days later to say they'd double booked the time - very frustrating!
However, once I raised my disappointed to the beauty manager Tom he apologised and offered me and my partner a free fish pedicure.
The overall experience once we arrived was wonderful, the hotel setting is perfect, the facilities were great and the room we upgraded to was just amazing!
One suggestion would be to dim the lighting in the restaurant - for such a romantic hotel the restaurant was a little bright and didnt really compliment a romantic weekend away.