Does it offend you?
We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.
Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.
If this is your business, see also our.
ELEMIS at Rafayel Spa Lombard Road
Verified (?) Visited Aug 2011
Overall had a lovely day and was really excellent value at just £10 each! The facilities were small - a steam room (4 people max, but quite a squeeze) and sauna (2 lying or 4 sitting, again a bit of a squeeze) and a jacuzzi (max 3 otherwise it overflowed). However despite their size they were the perfect temperature, were clean and well maintained and the decor was pleasant. The steam room had a cold shower inside it which I'd never experienced before, but thought great as you didn't get cold enroute to a shower. The relaxation room again was small with just 3 beds and a few chairs and was within the middle othe building so had no natural light and was very dimly lit, which seemed strange initially, but was great if you wanted a doze! As we were 4 in our party we couldn't all lie down at the same time or be in the jacuzzi altogether so it's purely down to the size of the facilities that I have graded them as ok, but that's only in comparison to country spa hotels, so for a city hotel it was to be expected. I misunderstood the hotel spa's website and so even though the voucher said the swimex pool couldn't be used I thought there was a normal swimming pool there so was slightly disappointed in that respect, but it didn't spoil our day. The staff were very pleasant and the masseuse provided a lovely firm and relaxing back, neck and shoulder massage. The cupcake afternoon tea wasn't cupcakes, but lots of little macaroons, florentines, cheesecake and tiramisu. Delicious, but would have preferred fewer sweet things and a few little savoury sandwiches instead. We had the choice of taking it in the hotel restaurant overlooking the river or in the relaxation room. Parking was free on site. Would definitely go again tomorrow at that price! Thank you!