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Went with a girlfriend as a birthday treat. The hotel is very central and easy to get to. Overall ambience was good. We decided to have our afternoon tea first but although the concierge pointed us to the bar area it took a while to get hold of anyone so that we could sit down. Eventually we decided to seat ourselves and soon enough a waiter came over to take our order/bring our afternoon tea. The afternoon tea itself was very nice and good value for money. We then had to split up as there was only one therapist so I decided to go off shopping whilst my friend had her massage first. Apparently there were other facilities that could be used but besides the "calm" room with some magazines I didnt see anything so decided shopping would be better. Both of us were very pleased with our massages - the therapist was great. The voucher was good value for money but I wouldn't go with a friend - better to go alone as you end up having to bide your time until your treatment.