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River Wellbeing Spa - Five Star Hotel - ELEMIS

Verified (?) Visited Jul 2011

I really enjoyed the Spa facilities...the staff were welcoming and facilities nice and clean and in good working order. My therapeutic massage was excellent also, with a therapist who was professional and courteous. I would definitely consider using the facilities again if the chance arose.
I was disappointed with the 'Cupcake tea' part of the Wahanda deal we purchased though. The staff in the restaurant, althoguh there were quite a few of them, barely acknowledged us, no-one offered us a menu, although we'd been given a compliment slip at the Spa to give to them which also offered us 50% of 2 courses - we had to ask to get menus. We were offered some water, then again had to say that we were ready but that we'd just have the tea.
To be honest, we weren't exactly clear on what was included and probably should have asked but we were given a glass of sparkling wine, or maybe it was prosecco, and a cupcake each (which was actually very nice!), which didn't seem like a 'tea'...there was no tea brought?! However, we didn't ask as we thought we then might be made to pay for the wine as perhaps they'd give it to us by mistake instead of the tea, but then it seemed like they were giving a glass to everyone in there as they were pouring and serving a lot of glasses of it when we were in there!?! Basically, I just think the deal should have been clearer, and the staff in there need to learn to actually communicate...I barely heard any of them speak much!

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