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On my spa day too many day guests had been booked in alongside the normal gym members. Although too be fair it was half term at the schools but still they should not have over booked. They could of mentioned this at the time of booking and i would have gone midweek when the schools where back instead. The heat and wet area is too small to take 30+ guests at any one time. There was often a que for coffee and lunch, but i did try to not let this put me offl The indoor to outdoor pool is a first and it truly a great experience as it was very sunny that day. I recogmend the treatments however the stone massage was very simple and did not really cover all the aspects that a good hot stone massage should (trained therapist myself), however the massage was enjoyable and the facial very good. A freindly spa with the staff all trying to make you feel relaxed. I would go again but midweek when it is not half term!